Booking information

You can enquire now. A visit is confirmed only after suitability, availability and complete written booking details are agreed.

Carla Mari Moore trading as Little Helping Hand · hello@littlehelpinghand.co.uk

What you are booking

One organiser for the agreed time and tasks. Fresh Start: 3 hours · 1 visit, £105. Home Reset: 6 hours · 1 visit, £205. Move & Settle: Spread over 2 days, £360. Keep It Sorted: 2 hours · 1 visit, £60. Move In, Settle In: 24 hours · 4 visits, plus planning & follow-up, £1300. We agree priorities, dates, total charges and any extras in writing. Completion depends on volume, access and decisions. Break arrangements are agreed before the visit.

Move In, Settle In

This package includes the stated hands-on hours across the agreed visits, a preparation plan and one 30-minute follow-up call within 14 days of the final visit. We agree the priority rooms, volume of belongings, access, dates and exclusions before acceptance. Planning is limited to two hours. Storage products and third-party services are excluded and need separate agreement. The package does not guarantee a whole-home unpack or completion on moving day. Changes to scope or dates are agreed in writing; additional hours are never automatic.

Scope and decisions

You retain control over belongings. We do not remove disputed items or discard anything without agreement. Carla’s organising packages exclude heavy lifting, deep cleaning, transport, waste removal, personal care, medication support and specialist legal, financial or therapeutic advice. Specialist project enquiries are assessed separately; they do not make those activities part of a timed organising package. We may pause work where conditions are unsafe or outside agreed scope.

Individually arranged help and vouchers

Bereavement sorting and weekly practical support are quoted after discussing suitable tasks, visit lengths and frequency. They are not personal care, medical care or emergency monitoring. We do not drive clients. The person receiving help agrees the service and any family updates. Gift voucher value, eligible services, expiry and redemption terms are supplied before purchase; an enquiry does not issue or pay for a voucher.

Optional viewing preparation and storage sourcing

We agree rooms, tasks and time in advance. Sourcing and shopping use the agreed time allocation; extra time needs approval. Products, flowers and delivery are separately priced and approved before purchase. We agree who orders and pays, receipts and any return arrangements first. No substitutions without permission. Viewing preparation does not guarantee a sale, sale price or completion date. Light entrance or patio tidying excludes gardening, pruning, pressure washing, repairs and waste removal. Furniture assembly and wall fixing are not provided.

Concierge and specialist projects

We agree the coordination tasks, time, fee, purchasing permissions and communication arrangements in writing. Specialist work needs a suitable provider, availability and its own agreed scope and price. Your written confirmation states whether you contract directly with that provider or with Little Helping Hand for managed delivery, and identifies responsibility for the work, payment, changes and concerns. No supplier booking, purchase or substitution is made without the agreed authority. An enquiry does not guarantee provider availability, a response time or completion date.

Payment

Payment is by bank transfer or cash. Card payments are not currently available. The written confirmation states the deposit and balance schedule. No payment is taken by the enquiry form. Additional time, parking and materials must be agreed first. We do not describe deposits as automatically non-refundable.

Cancellation

For applicable distance or off-premises service contracts, you normally have 14 days from entering the contract to cancel without giving a reason. Contact us using the details in your confirmation. To start work during that period we need the required express request and acknowledgement. Where the legal conditions are met, cancellation after an early start may require payment proportionate to work supplied; the cancellation right may end once the service is fully performed.

Outside statutory rights, our launch policy allows cancellation or rescheduling without a cancellation fee before work begins. Payment remains due for agreed work already supplied. If we cancel, we offer a new date or refund for undelivered work. Your statutory rights are unaffected.

Cancellation form

To: the trader and contact details in your booking confirmation.
I give notice that I cancel my contract for the following service: ______
Ordered on: ______
Customer name and address: ______
Date: ______
Signature, only if sent on paper: ______

Concerns

Please contact us promptly if something is not right. We aim to acknowledge complaints within two working days and provide a substantive response within ten working days. Services must be provided with reasonable care and skill; these terms do not exclude applicable consumer rights.